VaurenVauren Support
- Never send us your recovery phrase, patterns or vault content. We never need them, and anyone asking for them is not us.
I forgot my pattern
On the lock screen, tap Forgot pattern? and enter your vault's 12-word recovery phrase. You'll choose a new pattern and keep all your data.
I lost my pattern and my recovery phrase
Then the vault can't be opened by anyone, including us. There's no master key or back door: that's what keeps it private.
Using Vauren on a new or second iPhone
Turn on Settings › iCloud Sync on your current iPhone. On the other iPhone (same Apple ID, iCloud Drive on), install Vauren, choose Restore with a recovery phrase and enter the vault's 12 words. It stays in sync from then on.
Getting your data out
Settings › Export vault creates a ZIP of normal files: original photos and videos, documents, notes and journal entries as web pages, and recordings with transcripts. It's free on every plan.
Restore purchases & Family Sharing
Open the Pro screen and tap Restore Purchases. Family plans are shared automatically when the organiser has Family Sharing turned on for purchases.
Cancel a subscription
Settings › your name › Subscriptions › Vauren Pro. Your data is never deleted or locked if Pro ends.
What is a duress vault?
A vault you can open under pressure. Drawing its pattern erases every other vault on that iPhone. Set it up in Settings › Duress protection.